PatientCare is Australia’s only automated patient experience solution designed specifically for the dental industry and seamlessly integrated with Dental4Windows & Dental4Web.
PatientCare guarantees a follow-up for every patient, after every visit, enabling you to deliver a superior patient experience that extends beyond the dental chair.
Your practice will benefit from higher patient retention, increased rebook rates, more quality online reviews, all while saving your team hours of manual work by automating the post-treatment care that you provide.
PatientCare delivers value across your practice
Increase patient satisfaction & loyalty
Grow your patient base and increase patient retention by ensuring patients are satisfied with their experience at your practice, and as a result becoming lifetime patients while referring family and friends over many years.
More and better online reviews
PatientCare’s intelligent workflows are optimised to deliver more reviews for your practice, as they guarantee that your patient's oral health always comes first. Prioritising the patient experience at your practice organically results in a positive online reputation for your business.
Early detection of post-treatment issues & complications
When a patient has a concern, no matter how small, if given the opportunity they will express it. In the long term, if concerns are left unaddressed, they may develop into more serious issues. PatientCare allows you to deal with the smallest concerns as they arise, with every patient, every time.
Improve operational efficiency
Post-treatment aftercare can often be manual and time-consuming, and its is unlikely that you would be able to reach all your patients after every visit. PatientCare returns hours of manual work back to your team, while maintaining a consistent level of care across the business.
How PatientCare works
Step 1: Personalised Aftercare
Once a patient has left your practice they will receive and respond to personalised follow-ups tailored to the type of treatment they received.
Step 2: Managing Patient Needs
Patients who require attention are automatically identified, and you are alerted accordingly via the PatientCare platform.
Alerts can be configured for high pain, swelling, questions, comments, booking requests and more. You can communicate with patients within the platform or directly over the phone.
Step 3: Patient Satisfaction
Only once the post-treatment recovery phase is complete, and your patient's issues or concerns have been addressed, are they asked for feedback on their experience.
Step 4: Online Review
Patients are up to 3 times more likely to leave a review using PatientCare* as it asks your patients How are you? before How did we do? delivering a unique experience that leaves your patients feeling cared for and more willing to leave positive reviews for your services.
* FollowApp.Care usage data
PatientCare delivers a unique solution
for Australian dental practices
Specific to the dental industry
The only personalised aftercare solution in the Australian market
Scalable
Automated
Seamlessly integrated with Dental4Windows & Dental4Web
Secure
Performance Analytics
Dashboards give you a high altitude view of your patients' engagement rates and attitudes towards your practice and clinicians. Most importantly, they provide sentiment analyses based on patient feedback using Natural Language Processing.
What PatientCare users are saying:
"PatientCare has truly transformed our post-care processes with hardly any changes to the way we did things before, bringing in a great deal of value and positive experience, both for our patients and our staff. We are absolutely thrilled to have empowered our patients (though PatientCare) to engage with us to receive post care. PatientCare has helped us fill a void in our otherwise inconsistent, non-standard and cumbersome approach to providing post care. We would highly recommend using PatientCare as a standard component of Dental4Windows irrespective of size or maturity to better customer experience via post care."
- Vinay Nayak, Practice Manager, Westmead Gentle Dental
"We have really enjoyed this service, I find it is a great product for our business so we can track how everyone is going and give instant feedback to them if required. Our Google reviews have over doubled which is great. Highly recommend and would love to continue. I am also wanting to add this to our other 3 clinics as well."
- Melinda Carter, Business Manager, ToothKind
"PatientCare has been so incredibly valuable to gain feedback across our entire team. We have been able to celebrate the successes of hard work and great customer service we provide our patients that has been reflected by patient feedback responses. It has also given us the opportunity to connect at a different level with our patients. We are able to see first hand how they are post-treatment, the feedback also provides opportunities for improvement for us to be able to deliver superior patient care. I and my Front Office team found the portal incredibly easy to use and also loved being so interactive with our patients. I absolutely recommend PatientCare."
- Tania Sandery, Business Manager, Studio Smiles Dental