Thank you for joining Dr. Dish and Josh for the Patient Retention Mastery - Through the Eyes of a Dentist special event webinar.
You can reach out to Dr. Dish via email at ghoseadhishwar@gmail.com
During this webinar, Dr. Dish and Josh explored the following topics:
Three Fundamentals to a Successful Dental Practice
- An incredible Marketing Strategy
- Fantastic Service
- An Amazing Retention System
Some questions to ask yourself
- How valuable is a single patient?
- Are you tapping into the gold mine that is your patient base?
- Is your clinic leaking?
The Impact of NO system on your practice
- Detrimental outcomes for patient health
- Loss of trust and loss of relationship
- High Rates of Patient Attrition
- Decreased revenue
Strategies for Patient Retention – Think Like a Patient
- 4 - 2 - 2 Rule (4 weeks, 2 weeks and 2 days before the appointment)
- Multiple channels of communication
- Automatic recall system
- Pre-Booking appointments
- Exceptional service + Real relationships
Benefits of Patient Retention
- Increased Revenue
- Decreased Marketing Cost
- Increased Trust and a Better Relationship
- Capitalising on delayed diagnosed treatment
PatientCare is Australia’s only automated patient experience solution designed specifically for the dental industry and seamlessly integrated with Dental4Windows & Dental4Web.
Your practice will benefit from higher patient retention, increased rebook rates, more quality online reviews, improved operational efficiency, and increased patient satisfaction and loyalty, all while saving your team hours of manual work by automating the post-treatment care that you provide.
To see how PatientCare can transform your patient experience, fill in the form to book a chat with one of our friendly cnsultants.
How PatientCare works
Step 1: Personalised Aftercare
Once a patient has left your practice they will receive and respond to personalised follow-ups tailored to the type of treatment they received.
Step 2: Managing Patient Needs
Patients who require attention are automatically identified, and you are alerted accordingly via the PatientCare platform.
Alerts can be configured for high pain, swelling, questions, comments, booking requests and more. You can communicate with patients within the platform or directly over the phone.
Step 3: Patient Satisfaction
Only once the post-treatment recovery phase is complete, and your patient's issues or concerns have been addressed, are they asked for feedback on their experience.
Step 4: Online Review
Patients are up to 3 times more likely to leave a review using PatientCare* as it asks your patients How are you? before How did we do? delivering a unique experience that leaves your patients feeling cared for and more willing to leave positive reviews for your services.
* FollowApp.Care usage data
What PatientCare users are saying:
"PatientCare has truly transformed our post-care processes with hardly any changes to the way we did things before, bringing in a great deal of value and positive experience, both for our patients and our staff. We are absolutely thrilled to have empowered our patients (though PatientCare) to engage with us to receive post care. PatientCare has helped us fill a void in our otherwise inconsistent, non-standard and cumbersome approach to providing post care. We would highly recommend using PatientCare as a standard component of Dental4Windows irrespective of size or maturity to better customer experience via post care."
- Vinay Nayak, Practice Manager, Westmead Gentle Dental
"We have really enjoyed this service, I find it is a great product for our business so we can track how everyone is going and give instant feedback to them if required. Our Google reviews have over doubled which is great. Highly recommend and would love to continue. I am also wanting to add this to our other 3 clinics as well."
- Melinda Carter, Business Manager, ToothKind
"PatientCare has been so incredibly valuable to gain feedback across our entire team. We have been able to celebrate the successes of hard work and great customer service we provide our patients that has been reflected by patient feedback responses. It has also given us the opportunity to connect at a different level with our patients. We are able to see first hand how they are post-treatment, the feedback also provides opportunities for improvement for us to be able to deliver superior patient care. I and my Front Office team found the portal incredibly easy to use and also loved being so interactive with our patients. I absolutely recommend PatientCare."
- Tania Sandery, Business Manager, Studio Smiles Dental